A-I Toolkit – Decomposing the User Experience
Constraints Encountered
- Time
- Performance Limitations
- Solution Complexity
- difficult to understand
- difficult to use
- Availability
- quantity
- source
- Accessibility
- Price
- competitive position
- usage costs
- Brand
- appeal
Performance Delivered
- Performance of Job-Being-Done
- primary function
- secondary features
- Ease of Use
- understandability
- discoverability
- effort
- Branding
- delivery of promise
Utility Derived
- Reliability
- How well does the solution perform?
- How consistent is the performance?
- Durability
- How long?
- Serviceability
- How easy?
- How frequent?
- How costly?
Outcomes Achieved
- Unrealized Benefits
- Unresolved Challenges
- Saves
- money
- time
- effort
- trouble
- Provides
- novelty
- assurance
- protection
- Yields a Psychological Reward
- makes you feel special
- acceptance
- apprecication
- acknowledgement
- make you feel connected
- membership
- inclusion
- makes you feel special